Infinity Fast

FAQ

• What is Silk’n Infinity Fast?

  Silk’n Infinity Fast is a light based hair removal device. It’s able to reduce unwanted hair on the body and face permanently with its eHPL™ technology. This is a new technology to remove unwanted hair and works with Galvanic and Optical Energy.

• How does it work?

  eHPL™ technology = Galvanic Energy + Optical Energy. These energies are emitted by the device simultaneously, but each has a distinct function. The Galvanic Energy opens the pores, ensuring that the Optical Energy has easy access to the hair follicles. The Optical Energy is absorbed selectively in the hair shaft and reduces hairs permanently in the fastest possible way. After each treatment, hair growth is reduced. Because the skin pores are open after treatment, you can apply a body lotion for perfect skin. The result is silky smooth skin with a radiant glow. The skin pores close by themselves.

• How do I activate eHPL™ technology?

  eHPL™ technology is emitted from the device in the form of a light pulse. This is achieved in a very special way: the energy is delivered through an electrode plate located near the treatment area at the rear of the device. To activate eHPL™ technology, all you have to do is lightly touch the electrode plate with your fingers and hold the device on the desired treatment area at the same time. Hold the device with one hand, with your fingers touching both the front (the light pulse button) and the back (the electrode plate). When you press the light pulse button, the pulses of eHPL™ technology (Galvanic and Optical Energy) are automatically emitted to the treatment surface (the glass pane) in order to remove hairs. You can also watch the video on the product page of this website to see the above in motion.

• Is it suitable for everyone?

  It is suitable for both women and men. New about the Silk'n Infinity Fast system is that it is suitable for all skin colours and almost all hair colours. Even the darkest skin tone can be treated. For more details, please view the Hair and Skin Colour chart on our website. You can also find this chart on each packaging. This device is not designed for everyone's condition, therefore please read the contraindications in the user manual in its entirety before you start your treatments.

• Is it effective on white, grey or blonde hairs?

  Silk'n Infinity Fast is suitable for all skin colours and almost all hair colours. Today, only the darkest skin tone in combination with white or grey hair is not suitable for treatment.

• Can I treat myself if I have suntanned skin or after exposure to the sun?

  The lowest energy level (1) is designed for safe use even aftersun exposure. If you use energy levels 2-5, avoid further exposure to the sun for 4 weeks before and 2 weeks after your treatment. This applies to all skin types, even those that don't seem to tan quickly. We don't advise it, but if you have to go out in the sun after a treatment, be sure to apply sunscreen SPF30 or higher to the treated area. Do this for 2 weeks after a treatment.

• On which areas can it be used?

  In general, it can be used on the body and face, except for the eye area, nipples and genitals. For all exceptions to the rule due to (skin) conditions and/or diseases, please read the manual carefully (can be found online and in the package of the product).

• Is it safe?

  With Silk’n safety comes first. eHPL™ technology is able to achieve permanent hair reduction results at a fraction of the energy level used in professional light-based hair removal equipment. The low energy used in Silk’n hair removal devices reduces its potential to cause harm or complications, and contributes to your overall safety.

• Does the treatment hurt?

  Most users report no pain at all or just feeling a slight sensation of heat and tingling when a light pulse is emitted. Users with thicker and darker hairs may feel slightly more discomfort, but this discomfort subsides once the hair removal session is completed. For your convenience, this device has five energy levels that can be set according to sensitivity and tolerance. It is important that you don't treat the same area of skin more than once per hair removal session as this increases the likelihood of adverse effects.

• What is the Skin Colour Sensor?

  This is a built-in safety sensor which stops the device from emitting a light pulse if your skin tone is too dark for treatment. The sensor ensures that your skin is being protected.

• How long does a treatment take?

  The time can vary depending on the area of the body that is treated. Do you want to remove hair quickly? Silk’n Infinity Fast can produce individual light pulses at automatic intervals. This Gliding method is unique, ultra-fast and you can simply glide the device over your skin.

• How often should I use it?

  Typical hair removal plan during a full hair growth cycle:Treatments 1-4 – plan two weeks apartTreatments 5-7 – plan four weeks apartTreatments 8 + – treat as needed, until desired results are achieved.
  Maintenance: from time to time some upkeep may be needed if growth is still visible.

• Why doesn't the device emit a light pulse sometimes?

  Make sure that the treatment surface and the Skin Colour Sensor are fully attached to your skin. If the device doesn't emit a light pulse at all, it could be that the lamp is broken or the device is defective.

• For how long should I continue treatment?

  A typical full hair growth cycle may take 18-24 months. During this time multiple sessions are required in order to achieve permanent hair reduction. The duration of hair removal sessions varies per person according to their body area, hair colour and how the device is used.

• When can I expect results?

  As with any light-based or laser hair removal device, results are not immediate. In fact, hair may sometimes appear to be growing back after a hair removal session, but typically after two weeks many of these hairs will simply fall out. Additionally, hair grows in three different stages and only hairs in an active growth stage will be affected. Thus, hairs that are not active cannot be targeted. This is one of the main reasons why multiple sessions are required to achieve the desired result.

• Why does it work without cartridges?

  Silk'n Infinity Fast contains many light pulses - enough for many full-body treatments - no cartridges are needed. Therefore, they are not available. There is no need to ever purchase a refill, saving you even more money!

• Can I shave in between treatments?

  Yes. For better results and product experience it is recommended to shave before and inbetween treatments. We do not recommend you to wax, because the hair shaft will be removed and therefore cannot be treated. Also, do not pluck or tweeze the hair out.

• I do not want to shave my face, what can I do?

  If you do not wish to shave your face, we advise you to use a trimmer, or delicate depilating cream.

• Why is my hair growing, even though I treated it a week ago?

  It is quite common for hair to appear as if it is still growing up to two weeks after a hair removal session. This process is known as “ejection”, and after about two weeks you’ll see that these hairs simply fall out. Please note, do not pull out the treated hairs – just let them fall out naturally.
  It is also possible that some hairs, due to missed application or different stages of growth, were not affected by previous treatments. These hairs will be treated in follow-up sessions, hence the reason multiple hair removal sessions are required to achieve the best results.

• At what age can it be used?

  This device is suitable for adults. If you are not an adult yet, it can be used from the age of 15, but only by or under the supervision of an adult.

• Am I allowed to use this device when I am pregnant or nursing?

  No, you are not allowed to use this device when your are pregnant or nursing.

• Do I need the Silk'n App?

  You do not necessarily need the Silk'n App; your device will also function without it. But it is very helpful. The App has a handy tool to plan your treatments in a scheduler. When it's time for your next hair removal session, the App will send you automated alerts to notify you beforehand. This way, you will never forget a session again. You can download the app on Android and iOS devices.
  If you do not wish to use the App, you can use the treatment plan schedule in the user manual.

• I have trouble pairing my Silk'n device with the Silk'n app. What should I do?

  Turn the Flight mode on your device on and off and try to connect again. If this does not help, contact Silk’n Customer Service center.

• What is the benefit of the Bluetooth connection?

  With Bluetooth connectivity you are able to view the remaining number of light pulses. Bluetooth connectivity is also able to lock the device to prevent usage by children.

• Previously, I chose to lock my Silk'n device against unauthorized use. Now my smartphone is no longer available and my Silk'n Infinity Fast is locked. How can I unlock my Silk'n device without my smartphone?

  Press the POWER BUTTON in your Silk’n device for 7 seconds. The lock will be cancelled and your Silk’n device will be operational again.